Program Assistant

Position Purpose

The purpose of this job is to assist the Program Manager in managing Patient Support program(s) in UAE. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.

Duties and Responsibilities

  • Effectively assist the Program Manager in managing Patient Support Program by liaising with physicians, hospital Pharmacies, Insurance companies, and patients.
  • Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines.
  • Work closely with the Axios other staff to assess patients’ financial eligibility for the program(s), insurance coverage, review all cases and facilitate and coordinate medical insurance approvals in timely manner.
  • Ensure that current patients receive their drugs quickly and efficiently.
  • Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in "real time" as patients proceed through the program. 
  • Maintain and update electronic program files, including patient and quality assurance data.
  • Conduct administrative duties for the office.


  • Report to the Program Manager and work closely with the Adherence Team Leader.
  • Work with other project team leaders as well as the related divisions of Axios.
  • Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff.

Special Skills and Knowledge

  • Diplomatic skills
  • Knowledge of health system and Reimbursement structure in UAE
  • Approachability and willingness to provide excellent services
  • Initiative and drive
  • Team Player
  • Verbal and written communication skills
  • Results driven
  • Good organisational and coordination skills
  • Ability to work autonomously
  • Methodical with ability to deliver timely results
  • Self-starter with strong individual drive, attention to detail, resourcefulness, and task ownership.
  • Ability to work in a challenging, fast-paced environment.
  • Proficiency in standard computer software (word-processing, excel, PowerPoint presentations, databases) and the internet
  • Excellent communication skills


  • Application of job Knowledge
  • Concern for Order and Quality
  • Adaptability and flexibility
  • Dependability
  • Teamwork

Educational Background and Experience

  • A degree or diploma in Scientific or Healthcare related degree is ideal
  • At least 2 years working experience in a healthcare or scientific field or NGO. Otherwise candidates will be offered an internship program
  • Excellent command of both spoken and written Arabic and English
  • Experience in data monitoring and management is an advantage
  • Experience coordinating, and handling logistics/supply chain is a plus
  • Experience in customer service management is a plus
  • In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus

Job Circumstances

  • The position will be based in Dubai, UAE
  • Frequent travel within UAE will be required
  • Flexibility in working hours is essential