Program Assistant

Position Purpose 

The Program Assistant (PA) will assist the Senior Program Assistant in managing drug access program(s) in KSA. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. 

Duties and Responsibilities 

  • Effectively assist the Senior Program Assistant in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients. 

  • Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines.  

  • Ensure that current patients receive their drugs quickly and efficiently. 

  • Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios KSA staff in “real time” as patients proceed through the program. 

  • Maintain and update electronic program files, including patient and quality assurance data. 

  • Conduct administrative duties for the office. 

     

Relationships 

  • Work closely with program team members

  • Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff 

     

Special Skills and Knowledge 

  • Knowledge of KSA health system 

  • Approachability and willingness to provide excellent services

  • Initiative and drive 

  • Diplomatic skills

  • Team Player

  • Good verbal and written communication skills

  • Results driven

  • Good organisational and coordination skills

  • Ability to work autonomously

  • Methodical with ability to deliver timely results

  • Self-starter with strong individual drive, attention to detail, resourcefulness, and task ownership  

  • Ability to work in a challenging, fast-paced environment

  • Proficiency in standard computer software (word-processing, excel, PowerPoint presentations, databases) and the internet

  • Excellent command of both spoken and written Arabic and English

     

Competencies 

  • Application of job Knowledge 

  • Concern for Order and Quality   

  • Adaptability and flexibility 

  • Dependability 

  • Teamwork 

     

Educational Background and Experience 

  • A degree or diploma in Scientific or Healthcare related degree is ideal

  • 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal

  • Experience in data monitoring and management is an advantage

  • Experience coordinating and handling logistics/supply chain is a plus

  • Experience in customer service management is a plus

  • In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

     

Job Circumstances 

  • The position is based in our KSA Office and it does entail frequent travel to Clients, partners and Pharmacies which may be outside the KSA area.

  • Flexibility in ability to travel as well as working hours is essential.